05 / OPERATIONS

Monitoring & incidents.

Keep deployed AI observable, support safe intervention and reassess when the operating environment changes.

Explore the process
HOW IT WORKS

The operational response loop

Production AI requires more than uptime checks. Monitor quality, safety, drift, user feedback, security events and changes in how the system is used.

STAGE01
CONTROL FOCUS

Observe

Capture live signals

EVIDENCE TO CAPTURE

Quality, drift, latency, cost, complaints and security indicators

Select any stage to see its control focus and expected evidence.

QUESTIONS TO ANSWER

Make it operational.

Use these questions to turn governance principles into decisions that your organisation can evidence.

  • What thresholds trigger an alert or stop condition?
  • Who is on call and empowered to disable the system?
  • How are incidents fed back into risk and model reviews?
TANGIBLE OUTPUTS

What good looks like.

AI monitoring plan

Signals, thresholds, frequency and accountable owners

Incident response runbook

Severity levels, containment, rollback and escalation

Change & reassessment log

Changes in data, models, vendors or intended use and review outcomes

MEASUREMENT

Signals worth tracking

Illustrative measures to adapt to your organisation's risk profile and delivery model.

Time to detect and containUnresolved high-severity alertsReassessments completed on time
PUT THIS INTO PRACTICE

Turn the framework into action.

Explore the related resource, or discuss how to apply this capability in your organisation.